• Returns received within 30 days of the original delivery date, may result in a full credit (shipping fee is non-refundable) to the customer's credit card.

    All returns must be in original factory packaging and undamaged.

    All parts and manuals must be returned.

    Please contact Customer Service by calling 1-425-222-7922 or emailing to obtain a Return Merchandise Authorization (RMA) before returning product back to
    An RMA number is required for all returns.
    Return shipments arriving without an RMA number will be refused.

    In order to expedite a return, please have the following information on hand when requesting an RMA number:

    • Invoice Number
    • Order Date
    • Reason For Return
    • Action To Take (Replacement/Repair/Credit)
    • Whether the box has been opened or is manufacturer sealed.

    Customer is responsible for shipping charges to TANITA's warehouse for all products being shipped for return, exchange, or replacement.
    Products exchanged or replaced will be shipped by to Customer, at's expense, using United Parcel Service (UPS).

    Customer is responsible for all risk of loss and damage to products being shipped for return, exchange, or replacement.
    Please fully insure return shipment in case of loss or damage.
    Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express.
    This is for your protection as well as to ensure quick action on your return.

    Products used outside of the manufacturer’s suggested use voids the products warranty (i.e. using a consumer model in a professional environment).

    Defective Items: All defective items must be confirmed defective with the factory prior to issuance of credit.

    Return Shipping Address:
    For returns via UPS:

    TANITA Corporation of America
    8166 304th Ave S.E.
    Issaquah, WA 98027

    For returns via USPS:

    P.O. Box 376
    Preston, WA 98050

    Shipping: If delivery is refused or if Shipping Company cannot deliver for any reason the customer agrees to cover any additional shipping expense.