FAQ Professional Products

  • Frequently Asked Questions (FAQ) Professional Models

    General Information

    Q: What is a professional medical Body Composition analyzer?

    A: A professional medical Body Composition analyzer is a sophisticated device used in clinical settings to assess various body metrics, including body fat percentage, muscle mass, bone density, hydration levels, and more. These analyzers provide detailed and accurate health data critical for medical evaluations, diagnostics, and treatment plans.

    Q: How does a medical Body Composition Analyzer work?

    A: These analyzers typically use bioelectrical impedance analysis (BIA). BIA measures the resistance of body tissues to a small, safe electrical signal,

    Usage and Setup

    Q: How do I set up my Body Composition Analyzer?

    A: Setting up a professional medical body composition analyzer involves several steps:

    1. Place the device on a stable, level surface.
    2. Connect the device to a power source.
    3. Install any necessary software on your computer or mobile device.
    4. Follow our manufacturer instructions to calibrate the device.
    5. Pair the analyzer with the software if required.

    Q: Can multiple patients use the same device?A: Yes, TANITA analyzers are designed for use with multiple patients. Each patient’s data can be stored separately within the software to ensure accurate tracking and privacy.

    Q: Do I need special training to operate the analyzer?

    A: While our analyzers are user-friendly, we recommend that healthcare professionals undergo training to ensure they can use the device correctly and interpret the results accurately. Training sessions and instructional materials are available.

    Data and Accuracy

    Q: How accurate are the measurements?

    A: Our medical body composition analyzers are designed to provide highly accurate and reliable measurements, suitable for clinical use. Accuracy can be influenced by factors such as patient hydration levels and recent physical activity. Consistent measurement conditions are recommended for the best results.

    Q: What metrics can the analyzer measure?

    A: Depending on the model*, our analyzers can measure:

    • Weight
    • BMI
    • Body fat mass
    • Body fat percentage
    • Visceral fat
    • Total Body water
    • Intracellular and Extracellular water*
    • Muscle mass
    • Skeletal muscle mass
    • Body type
    • Bone mineral mass
    • Segmental body composition *
    • Muscle mass balance *
    • Leg muscle score *
    • Sarcopenia index *
    • Phase angle *
    • Metabolic Age*

    Q: How often should patients be measured?

    A: The frequency of measurements depends on the clinical need and treatment plan. For monitoring progress, monthly assessments are common, but specific conditions may require more frequent evaluations.

    Troubleshooting- We recommend always reaching out to us at customerservice@tanita.com

    Q: The analyzer is not turning on. What should I do?

    A: If your analyzer is not turning on, try the following:

    1. Ensure it is plugged into a working power outlet.
    2. Check the power cable and connections.
    3. Refer to the user manual for reset instructions.
    4. Contact technical support if the issue persists.

    Q: Measurements seem inconsistent. What can I do?

    A: Inconsistent measurements can be due to:

    • Patient movement during the test: Ensure the patient remains still.
    • Improper calibration: Recalibrate the device according to the manual.
    • Environmental factors: Ensure the testing environment is consistent.
    • Recheck the device setup and user instructions.

    Q: How do I reset the analyzer?A: To reset your analyzer, follow these steps:

    1. Turn off the device and unplug it.
    2. Wait for about 10 seconds.
    3. Plug it back in and turn it on.
    4. Follow the calibration instructions in the user manual.

    Software and Connectivity

    Q: How do I connect the analyzer to the software?

    A: To connect the analyzer to the software:

    1. Ensure both devices are powered on.
    2. Use the provided cables or wireless connection options.
    3. Open the software and follow the on-screen instructions to pair the devices.
    4. Ensure all drivers and software are up-to-date.

    Q: The analyzer is not syncing with the software. What should I do?

    A: If the analyzer is not syncing, try these steps:

    1. Check the connection cables or wireless settings.
    2. Ensure both devices are on the same network if using Wi-Fi.
    3. Restart both the analyzer and the computer.
    4. Update the software and firmware of the analyzer.
    5. Consult the troubleshooting section in the user manual.

    Q: Can I access patient data from multiple devices?

    A: Yes, patient data can be accessed from multiple devices as long as they are connected to the same network or cloud service. Ensure proper login credentials are used to maintain data security.

    Privacy and Security

    Q: Is patient data secure?A: Yes, we prioritize data security. All patient data is encrypted and stored securely in compliance with HIPAA and other relevant healthcare regulations. Access controls and regular security updates help protect patient information.

    Q: Can patient data be deleted if needed?A: Yes, patient data can be deleted upon request. Please reach out to 4health@tanita.com for assistance..

    Support

    Q: How can I contact customer support?A: You can reach our customer support team via: customerservice@tanita.com

    • Email: customerservice@tanita.com
    • Phone: 1-425-222-7922 (Option 1)

    Q: Where can I find the user manual?

    A: The user manual is included with the model and can be downloaded from our website’s support section.

    Q: Do you offer a warranty?

    A: Yes, our analyzers come with a 4-year warranty covering manufacturing defects. Please refer to our warranty policy for more details.

    For any further questions, feel free to reach out to our support team. We're here to assist you!